Adding Users and Setting Permissions

Sortly simplifies working with a team by allowing you to give team members, employees or customers access to a specific section of your inventory. This way, they see or interact with only the items that are relevant to them.

Sortly supports three types of users. Owners and Admins will have complete access to all folders in your account. When you add a “member,” they cannot see any information until given access by an owner or admin. Members can be given view-only or edit and update permissions.

Note: Adding users and assigning permissions is only available in Sortly Advanced and Ultra plans. The Sortly Free plan does not support multi-user access.

 

In this article, we will outline:

How to Invite/Add a User

When adding a new user, you must select what level of permission they will get. There are three different kinds of user permissions as listed below:

  1. Owner - Access to all folders and settings
  2. Admin - Access to all folders but limited settings (cannot add/manage users or update billing information)
  3. Member - Access to single or multiple folders. Members can be assigned "edit" or "read-only" access for each folder you want them to access. See screenshots below to give a "member" access to folders. 

To invite/add a new user to your account, navigate to the Manage Team page.

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From there, click on Invite User:

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Enter the user's information including the user role and click Send Invite.
(If you are adding a user with the Member level, please follow the instructions here.)

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Once you click the SEND INVITE button and the user will receive an email invite. Once the user accepts the invite, the status will change from Pending Invitation to Accepted.

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If a user is not receiving the email invite and the status is still Pending Invitation, please have them check their Spam/Junk folder. If they cannot locate the email, please reach out to support@sortly.com for assistance.

 

Video Walkthrough:

 

How to Set Permissions for the Member Role

1. Click on the Settings icon on the folder menu and select Manage Team

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2. Click on the Invite User button

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3. Enter User Information and choose the User Role of Team Member. Then, choose which Folders you want the user to have access to:

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4. Click the ADD button next to the Folder you want the User to have access to. Then, choose if you want them to have View Only or Edit access. You can also revoke any previous permissions from this section:

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5. Click the SEND INVITE button and the user will receive an email invite. Once the user accepts the invite, the status will change from Pending Invitation to Accepted.

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If a user is not receiving the email invite and the status is still Pending Invitation, please have them check their Spam/Junk folder. If they cannot locate the email, please reach out to support@sortly.com for assistance.

Video Walkthrough:

 

User Seat Quantities by Plan Type

There may be times when you need to add additional user seats to your plan. In these instances, you can navigate to Manage Team. Then, click on Add Seat in the upper right-hand corner:

 

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Number of User Seats Available by Plan

  • Free Plan - 1 User Seat and cannot add additional seats
  • Advanced Plan - 3 User Seats and can add up to 6 additional seats
  • Ultra Plan - 5 User Seats and can add up to 4 additional seats
  • Enterprise Plan - 10 User Seats and can add unlimited additional seats

Sharing Your Sortly Account with Customers

Adding as a New User

You can share inventory with your customers (if needed) by adding them as a new user within Sortly. To see how to create a new user click here.

All customers should be given a Member role. To see how to give a Member access to a specific folder and assign permissions (edit or read-only) click here

Without Giving Sortly Access

If you don't wish to give your customers a login, you are able to export CSV/Excel or PDF reports and send those directly to your clients and customers to share information about the inventory you have on hand. To see how to export reports, please click here.

 

If you are unable to add seats in-app or have any issues adding users, please reach out to support@sortly.com for assistance.

 

 

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