How to reset a forgotten password in Sortly

If you have misplaced your password, you can easily request a new one through either the web or the mobile app. You can also reset your password from inside the app on both web and mobile if you want to change the existing password. Please see the steps below to reset your password.

Web

If you are currently logged in and looking to reset your password, you can do so through the web on Sortly.com (app.sortly.com). If logged in, you will need to navigate to the following URL: https://app.sortly.com/user-profile. Once on this page at the very bottom, you will see the button that says 'change or reset password' seen here:

Screenshot_at_Apr_15_09-19-54.pngOnce you click on this, you should see a pop-up window seen here: 

Screenshot_at_Apr_15_09-22-03.png

Here you are able to reset your password by using your current password. If you do not know your current password, you can request a password reset through the following link: https://app.sortly.com/reset-password

Mobile

You can now reset your password through the mobile app on both Android and iOS. To do this, open the app and go to the more tab seen here: 

Screenshot_at_Apr_15_09-26-05.png

From here, click on the settings tab, you should then land on the following page:

Screenshot_at_Apr_15_09-26-19.png

On this page click on User Profile. You will then see this view.

Screenshot_at_Apr_15_09-27-19.png

At the bottom of the page you will see a button that will allow you to reset your password from within the app.

Screenshot_at_Apr_15_09-26-39.png

You will be able to change your password through the app. If you have any difficulties with this please reach out to support@sortly.com and we will help you get access to your account quickly. 

 

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