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How do I change or reset my password?

Sortly makes it easy to update your password.

Sortly makes it easy to update your password. Follow the steps below to change your password through your Sortly account, or reset it if you've forgotten it.

Change Password

  1. 1Log in to Sortly

    Log in to your Sortly dashboard at app.sortly.com.

  2. 2Open Settings

    Click the Settings panel.

  3. 3Open User Profile

    Click User Profile.

  4. 4Enter your new password

    In the Change Password section, fill out your current and new password.

  5. 5Save your changes

    Click Save Changes to confirm.

Forgot Password

If you don't remember your current password, you can reset it here.

  1. 1Request a password reset

    Click Forgot Password. We'll send an email with reset steps to the email on file.

  2. 2Open the reset link

    Click Change My Password in the email to open the password reset screen.

  3. 3Set a new password

    Enter your new password and click Reset Password.

⚠️ The reset email may land in your spam folder depending on your company's firewall settings.
Password reset email Password reset screen

Your password is now updated. You'll need to log in through both web and mobile with your new credentials at app.sortly.com.

Frequently Asked Questions

What happens if I enter the wrong password too many times?

To protect your account from unauthorized access, Sortly will temporarily lock your account after five unsuccessful login attempts within 30 minutes. Here's how it works:

  • After 2 failed attempts: A CAPTCHA will appear to confirm you're not a bot.
  • On attempts 4 and 5: You'll see how many login attempts you have left.
  • After 5 failed attempts: Your account will be locked, with a message explaining what happened and how to unlock it.
Account locked message after failed login attempts
How can I unlock my account?

You can:

  • Click the unlock link sent to your registered email.
  • Or, contact your admin if you're part of a team account.
Will I know what's happening along the way?

Yes! You'll be shown:

  • CAPTCHA prompts.
  • Remaining login attempts.
  • Clear messaging if you're locked out.

If you're still having trouble logging in, please contact our Support Team.