How do I contact the Sortly support team?
Get help from the Sortly Support team with billing questions, technical issues, or anything else about your Sortly account. Including the right details in your request helps us respond sooner, and we typically respond within 1 hour during business hours. This article walks you through how to contact Support, what to include for billing and technical requests, and what happens after you reach out.
In this article
General Support
Fill out this form and a member of our Support team will be in touch via email: Submit a Support Request
Include as much detail as possible to help us assist you accurately.
Billing Questions
Before submitting a request, check out this article with answers to common billing and subscription questions: Manage Your Sortly Account or Subscription
Still need help? Include:
- The email address associated with your Sortly account
- Invoice or receipt number (if available)
- A brief description of the issue
Reporting a Technical Issue
The more information you provide, the faster we can help. Include:
- A detailed description of the issue
- Screenshots or screen recordings (if possible)
- Names of any relevant items or folders
- The platform you're using (iOS, Android, Web)