---
title: What do I do if the Sortly Mobile App is not working properly?
description: If you're having trouble with the Sortly mobile app, try these steps before reaching out to Support, they resolve most issues quickly.
---
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# What do I do if the Sortly Mobile App is not working properly?
If you're having trouble with the Sortly mobile app, try these steps before reaching out to Support, they resolve most issues quickly.
**In this article**
1. [Troubleshooting App Crashes](https://help.sortly.com/what-do-i-do-if-the-sortly-mobile-app-is-not-working-properly#app-crashes)
2. [Accessing Correct App Versions](https://help.sortly.com/what-do-i-do-if-the-sortly-mobile-app-is-not-working-properly#app-versions)
## **Troubleshooting App Crashes**
If you've updated to the newest version of the app but are still seeing crashes, try these steps in order:
1. 1**Verify data sync.** Go to [app.sortly.com](https://app.sortly.com) and confirm your information is accessible from the desktop version. This confirms any data added from your phone or tablet has synced with the Sortly cloud.
If your data isn't accessible there, perform a full sync of your items before taking any further action, including reinstalling the app. See the full syncing instructions [here](https://help.sortly.com/hc/en-us/articles/360021965372-Why-are-my-items-folders-or-photos-not-showing-in-the-app?hsLang=en).
2. 2**Delete and reinstall the app.** Once your data is confirmed to be available on the web version, delete and reinstall the app. This resolves most crash issues.
⚠️ If your data isn't showing up on [app.sortly.com](https://app.sortly.com) yet, don't uninstall, log out of, or reinstall the app. Doing so before your data has synced could cause permanent data loss. Contact our [Support Team](https://help.sortly.com/hc/en-us/requests/new?hsLang=en) instead.
## **Accessing Correct App Versions**
Make sure you're downloading the correct version of the Sortly app for your device, and that it's up to date:
- 👉 [iOS App: Download from the App Store](https://itunes.apple.com/us/app/sortly-moving-organizing-inventory/id529353551?mt=8)
- 👉 [Android App: Download from Google Play](https://play.google.com/store/apps/details?id=com.sortly.mythings)
💡 We recommend turning on auto-update for the Sortly app so you always have the latest fixes and features. You can also check your app store to confirm you're on the most recent version.
If you run into trouble syncing or are still seeing app issues, reach out to our [Support Team](https://help.sortly.com/hc/en-us/requests/new?hsLang=en), we're happy to help.
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