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Why can't I downgrade to the Free plan?

Find out why the Downgrade option isn't showing up when you want to move to the Free plan, so you know what to change in your account. The option only appears when your account meets the Free plan limits. This article walks you through those limits and how to check your item count.

Free plan limits

To downgrade, your account must meet all of the following requirements:

  • Maximum of 100 items
  • Only 1 user
  • Only 1 custom field (and it cannot be an attachment-type custom field)

If any of these limits are exceeded, the Downgrade button will not appear.

How to check your item count

1
See how many items you have from the Dashboard, under Inventory Summary.
Sortly Dashboard with the Items count highlighted under Inventory Summary
2
See your number of unique items on the Plan & Billing page, under Usage.
Plan and Billing page with the Items bar highlighted under Usage

If you need help adjusting your account to meet Free plan limits, contact our Support Team.