Updating your billing information on Sortly is quick and easy. Here's a step-by-step guide to help you manage your account and payment details efficiently.
Please note that you can only update your billing information on the web version of Sortly.
- Accessing the Billing Panel
- Managing Your Plan
- App Store Billing (for Apple/iPhone/iPad)
- Google/Android
- FAQ
Accessing the Billing Panel
- Login to Sortly: Visit our online portal at app.sortly.com.
- Navigate to Settings: Once logged in, click on the settings tab.
- Access Plan & Billing: Within the settings panel, click on the tab labeled "Plan & Billing". Alternatively, you can directly access the billing tab here.
Managing Your Plan
Current Plan
View your current subscription plan.
Manage Plan
Upgrade or downgrade your account as needed. Changes take effect at the next billing cycle.
Updating Billing Details
Easily update your credit card information at any time.
Viewing Payment History
Access your payment history to track previous transactions. Click the Receipt icon to download the receipt.
Managing Seats
Add or remove team members from your account as required. This can be done from the Plan & Billing tab or Manage Team tab:
App Store Billing (for Apple/iPhone/iPad)
Navigate to Settings > [Your Name] > Subscriptions on your mobile device to manage subscriptions or update payment details.
If you encounter any issues finding the subscription you need, refer to the comprehensive Apple Guide for step-by-step assistance.
Google/Android
Open the Google Play Store and go to Menu > Subscriptions to manage or update payment methods.
FAQ
How do I change the email address associated with my billing?
If you need to update the email address for invoice receipts, please contact us directly.
What types of payment do you accept?
Sortly accepts all major credit and debit cards, directly linked to your account. Please note that Sortly subscriptions renew automatically based on your chosen billing interval (monthly or annually). We do not currently accept purchase orders or checks.
How do I transfer ownership to another user?
If your coworker, who was the owner of the account, has left and you need to transfer ownership to someone else, simply reach out to us directly.
I was charged. How do I get a refund?
We get it—life happens, and sometimes you might need a refund. If you've made a payment and need a refund, just reach out to us directly. Share either the email linked to your Sortly account or the invoice number from your billing email, and we'll look into it.
For details about refunds, please check out our official refund policy in our Terms of Service.