1. Sortly Help Center
  2. Billing & Account
  3. Billing & Subscription Changes

Update your Billing and Payment Information

Updating your billing information on Sortly is quick and easy. Here's a step-by-step guide to help you manage your account and payment details.

⚠️ Billing information can only be updated on the web version of Sortly by an account Owner.

Accessing the Billing Panel

  1. 1Log in to Sortly at app.sortly.com
  2. 2Click the Settings tab
  3. 3Click Plan & Billing, or go directly to the billing tab here

Managing Your Plan

Current Plan

View your current subscription plan.

Manage Plan

Manage your current plan at any time. All changes will take effect immediately.

Updating Billing Details

Easily update your credit card information at any time.

Viewing Payment History

Access your payment history to track previous transactions. Click the Receipt icon to download the receipt.

Managing Seats

Add or remove team members from your account as needed, from either the Plan & Billing tab or the Manage Team tab.

App Store Billing (for Apple/iPhone/iPad)

Navigate to Settings > [Your Name] > Subscriptions on your mobile device to manage subscriptions or update payment details.

💡 Having trouble finding the right subscription? Refer to Apple's comprehensive guide for step-by-step assistance.

Google/Android

Open the Google Play Store and go to Menu > Subscriptions to manage or update payment methods.

Frequently Asked Questions

How do I change the email address associated with my billing?
If you need to update the email address for invoice receipts, please contact us directly.
What types of payment do you accept?
Sortly accepts all major credit and debit cards, linked directly to your account. Subscriptions renew automatically based on your chosen billing interval (monthly or annually). We don't currently accept purchase orders or checks.
How do I transfer ownership to another user?
If the account owner has left your company and you need to transfer ownership to someone else, reach out to us directly.
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