--- title: Why won’t my labels print? description: This article covers common reasons label printing may not work as expected and what to try on mobile devices. --- [Skip to content](https://help.sortly.com/why-won-t-my-labels-print#main-content) ![logo-1](https://help.sortly.com/hs-fs/hubfs/logo-1.png?width=200&height=75&name=logo-1.png) Open main navigation Close main navigation Looking for answers? Start here. - There are no suggestions because the search field is empty. 1. [Sortly Help Center](https://help.sortly.com/?hsLang=en) 2. [QR Labels & Barcodes](https://help.sortly.com/qr-labels-barcodes?hsLang=en) 3. [Understanding Labels](https://help.sortly.com/qr-labels-barcodes?hsLang=en#understanding-labels) # Why won’t my labels print? Get your labels printing again by checking a few common settings on your device and printer. Most printing problems come down to which app opens the label PDF or a label size that doesn't match your printer, and you can usually fix both from your device or printer settings. This article walks you through the common causes, why they happen, tips for Android and iOS, and what to share with our Support Team if you still can't print. In this article 1. [Common causes](https://help.sortly.com/why-won-t-my-labels-print#common-causes) 2. [Why this happens](https://help.sortly.com/why-won-t-my-labels-print#why-this-happens) 3. [Android tips](https://help.sortly.com/why-won-t-my-labels-print#android-tips) 4. [iOS tips](https://help.sortly.com/why-won-t-my-labels-print#ios-tips) 5. [Still having trouble?](https://help.sortly.com/why-won-t-my-labels-print#still-having-trouble) ### Common causes - The Label type, Paper size, or Label size selected in Sortly doesn't match the labels loaded in your printer (or the printer's label settings). - The label PDF is opening in an app or browser that doesn't support printing reliably. The print option may be missing or greyed out. - Your device is set to open PDFs in a default app that isn't a dedicated PDF viewer. - On iOS, the printer does not support AirPrint, which is required for mobile printing from iPhone or iPad. - Your printer isn't available or discoverable from your mobile device. --- ### Why this happens When you create a label in Sortly, Sortly generates a PDF file. Your device then decides which app or browser opens that PDF, and printing is handled entirely by that app. Some apps, including certain browser viewers and Google Docs, don't support printing PDFs reliably. This can prevent printing or cause the print option to appear greyed out. If your label settings in Sortly don't match what your printer is configured to print (label size, layout or template, paper settings), printing can fail or produce incorrect output. 💡 You can also receive a copy of the label PDF by email. This lets you print from a different device if needed. --- ### Android tips If your label PDF is opening in Google Docs or Google Drive on Android, it may not print correctly. For best results, open label PDFs in a dedicated PDF viewer such as Adobe Acrobat Reader. #### Change which app opens label PDFs 1 Open your Android device's Settings. 2 Tap Apps or Apps & Notifications. 3 Tap Default apps or Choose default apps. 4 Find the PDF default setting. Look for Opening links, Open by default, or Set as default. The exact wording varies by device. 5 Find the app currently handling PDFs, commonly Google Drive or Google Docs, then tap Clear defaults. #### Next time you open a label PDF Android will prompt you to choose an app. Select a dedicated PDF viewer such as Adobe Acrobat Reader and tap Always to set it as the default going forward. --- ### iOS tips Printing from an iPhone or iPad requires a printer that supports AirPrint. - If your printer supports AirPrint, you can print the PDF directly from a compatible viewer. - If your printer does not support AirPrint, you will need to print the label from a computer instead. --- ### Still having trouble? If printing still isn't working, [reach out to our Support Team](https://help.sortly.com/how-do-i-contact-the-sortly-support-team?hsLang=en) and share these details so we can help troubleshoot: - A screenshot of the Print label screen in Sortly (Step 1 of 2), showing your label options. - A screenshot of your printer settings or print dialog. - Your printer brand and model. - The label brand, size, and template (for example, Avery 5200). - The PDF export of the label you're trying to print. #### Print label screen Include the Label type, Paper size, and Label size in your screenshot. ![Print label screen in Sortly with Label type, Paper size, and Label size highlighted under Label options](https://help.sortly.com/hubfs/Knowledge%20Base%20Import/fb8tGdUXRfeAsoTXWKz7GL2tB.png) #### Printer settings or print dialog Your print dialog depends on your computer and PDF viewer. Here are two examples. ![Mac print dialog showing Printer, Presets, Pages, Paper Size, and Orientation settings](https://help.sortly.com/hubfs/Knowledge%20Base%20Import/NsjiOsX2DD3i3F9qgnvUub3ef.png) ![Windows PDF viewer Print window showing Printer, Page Sizing and Handling, and Orientation settings](https://help.sortly.com/hubfs/Knowledge%20Base%20Import/UteDg8Uo0ZWMgILeuYEHXKbCn.png) ⚠️ Sortly does not officially support any specific label printer. As a result, the troubleshooting assistance we can provide is limited. In some cases, you may need to contact your printer manufacturer for additional support with printer setup, configuration, or hardware-specific issues. [![Sortly-logo-Red-rgb](https://help.sortly.com/hs-fs/hubfs/Sortly-logo-Red-rgb.png?width=150&height=60&name=Sortly-logo-Red-rgb.png "Sortly-logo-Red-rgb")](https://www.sortly.com/) Copyright © 2026, Sortly Inc.