Whether you're running into a billing issue, a technical glitch, or just have a question about your Sortly account—our Support team is here to help.

We typically respond within 1 hour during business hours.

General Support

Please fill out this form and a member of our Support team will be in touch via email: Submit a Support Request

Be sure to include as much detail as possible to help us assist you quickly and accurately.

Billing Questions

Before submitting a request, check out this article with answers to common billing and subscription questions:
Manage Your Sortly Account or Subscription

Still need help? Please include:

• The email address associated with your Sortly account
• Invoice or receipt number (if available)
• A brief description of the issue

Reporting a Technical Issue

The more information you provide, the faster we can help! Please include:

• A detailed description of the issue
• Screenshots or screen recordings (if possible)
• Names of any relevant items or folders
• The platform you're using (iOS, Android, Web)

What Happens After You Reach Out?

1. You’ll receive a confirmation email right away.
2. Our Support team will review your request.
3. We’ll follow up by email—usually within 1 hour.