If you need help with your Sortly account, the Support team is here for you! Whether it’s a billing issue, a technical glitch, or a general question, we’re ready to assist.
Submit a Request
To get in touch with us, please submit a request here:
Fill out the form with as much detail as possible to help us assist you quickly and effectively.
Billing Inquiries
If you’re contacting us about billing, please include:
- Your Sortly account email
- The invoice or receipt number (if available)
- A brief description of your billing issue
Providing this information helps us locate your records and respond faster.
Technical Issues
If you’re experiencing a technical issue, please share the following:
- A detailed description of the issue
- Screenshots or screen recordings
- Names of any relevant items or folders
- The platform you’re using (iOS, Android, Web)
The more information you provide, the faster we can troubleshoot and resolve your issue!
What to Expect
Once you submit your request:
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You’ll receive a confirmation email right away.
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Our Support team will review your message.
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We’ll follow up with you via email—usually within one hour!
We’re here to help—thank you for reaching out!