If you are not seeing recently added items or photos on other devices, you may have issues with data syncing. Follow the steps below to sync your data and resolve the issue.
In this article
Full Sync Process
Step 1: Check Sync Status
- 1Open the app and navigate Menu > Sync Inventory
- 2From here, you can verify the last completed sync and choose Full Sync to start a new one
Step 2: Troubleshooting Sync Issues
If a Full Sync does not solve the issue, try the following steps:
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1Check Internet Connection
Ensure you are connected to the internet. Using Wi-Fi is preferable to cellular data.
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2Verify Permissions
Ensure the user has the appropriate permissions to view the data. Members need explicit permission to view data in folders. If you are a Team Member, contact the account owner to confirm they have provided you with the correct access.
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3Update the App
Ensure you have the latest app version from the Apple App Store or Google Play Store. If you already have the latest version, press Full Sync again to force a sync.
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4Check Web Interface
Go to app.sortly.com and confirm if the data is visible there. Refresh the page if you are already logged in on the computer. Check the trash icon on the bottom left of the web interface to ensure files weren't accidentally deleted by another user.
Step 3: Contact Support
If the issue persists, please reach out to our support team here.
Reset App
If there is no new data on the phone that hasn't synced and you are experiencing issues, you can try logging out and back in to reset the app.