Sortly Labs is where you can find and try new features before they are released to everyone. This article covers how Labs works, who can turn features on, and what to expect from the waitlist and feedback tools.
In this article
What is Sortly Labs
Sortly Labs is where you can discover and try experimental features before they are released to everyone. You will find it in the left-hand navigation, marked with a New badge.
Each feature in Labs has its own card showing a name, a short description, and a toggle. Enabling a feature gives you early access, and your feedback helps our product team decide whether it becomes a permanent part of Sortly. New features are added to Labs over time, so check back to see what's currently available to try.
Who can enable a Labs feature
Only Owners and Admins can turn a Labs feature on or off. Everyone else can still see and explore the Labs page, but instead of a toggle they will see a way to ask for access.
Plan and trial differences
Labs is included on every paid plan. It is not available on the Free plan, with one exception explained below. Trial users get the same access as a paid Owner or Admin for as long as the trial is active.
There is one exception. If you were already on the Free plan and already had a Labs feature enabled before this change, you keep it with no interruption. This is a one-time exception. It does not apply to trial users, and it will not apply going forward.
How to enable or disable a Labs feature
If you are an Owner or Admin on a paid plan, you can turn any Labs feature on or off at any time.
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1Go to Labs
Click Labs in the left-hand navigation.
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2Find the feature you want to try
Use Search lab features or browse the feature cards. Click Learn more on any card for more detail.
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3Turn the toggle on
Click the toggle to switch it from Disabled to Enabled. The feature is available right away.
Disabling a feature
Click the toggle again to turn a feature off. You will be asked to share a quick reason why, which helps our product team improve the feature. If a team member had requested access to this feature, disabling it resets their request so they can ask again later.
Requesting access if you are not an Owner or Admin
Team members, custom roles, and limited access users can still explore Labs and ask their account Owner to turn a feature on.
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1Click Request Access
On the feature card, click Request Access.
📷 Coming soon! -
2Your account Owner is notified
An email is sent to the account Owner with the feature name, your name, and a link to the Labs page.
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3You will see a confirmation
A message confirms the request was sent, and the button changes to Request Sent to Admin. This applies company-wide, so only one request is active at a time.
📷 Coming soon!
You will not get a notification once the feature is turned on. Check back on the Labs page and you will see it enabled on your next visit.
Joining the waitlist
Each Labs feature has a participant cap. Once that cap is reached, the enable or Request Access button is replaced with Join Waitlist. Joining covers your whole company, and any user of any role can join.
If you are on the Free plan and a feature's waitlist is open, the Join Waitlist button will appear grayed out with a tooltip asking you to upgrade first.
Sharing feedback or requesting a feature
Once a feature is enabled, a Share Feedback button appears on its card. It opens a short form where you can pick an emoji to show how you feel about the feature and leave an optional comment.
Have an idea for something new? Click + Request a Feature at the top of the Labs page. This is open to everyone on any plan, including Free, and opens a short form to submit your idea.
What happens when a feature becomes fully available
When a feature graduates out of Labs and becomes a standard part of Sortly, we email the account Owner of any company on the waitlist to let them know. Access after that point depends on Sortly's plans at the time, so a feature may only be available on certain plan tiers going forward.