1. Sortly Help Center
  2. FAQ's
  3. FAQ

How do I change or reset my password?

Sortly makes it easy to update your password. Follow the steps below to change your password through your Sortly account, or reset it if you've forgotten it.

Change Password

  1. 1Log in to your Sortly dashboard at app.sortly.com
  2. 2Click the Settings panel
  3. 3Click User Profile
  4. 4In the Change Password section, fill out your current and new password
  5. 5Click Save Changes to confirm

Forgot Password

If you don't remember your current password, you can reset it here.

  1. 1Click Forgot Password. We'll send an email with reset steps to the email on file.
  2. 2Click Change My Password in the email to open the password reset screen
  3. 3Enter your new password and click Reset Password
⚠️ The reset email may land in your spam folder depending on your company's firewall settings.

Password reset email

Password reset screen

Your password is now updated. You'll need to log in through both web and mobile with your new credentials at app.sortly.com.

Frequently Asked Questions

What happens if I enter the wrong password too many times?

To protect your account from unauthorized access, Sortly will temporarily lock your account after five unsuccessful login attempts within 30 minutes. Here's how it works:

  • After 2 failed attempts: A CAPTCHA will appear to confirm you're not a bot
  • On attempts 4 and 5: You'll see how many login attempts you have left
  • After 5 failed attempts: Your account will be locked, with a message explaining what happened and how to unlock it

Account locked message after failed login attempts

How can I unlock my account?

You can:

  • Click the unlock link sent to your registered email
  • Or, contact your admin if you're part of a team account
Will I know what's happening along the way?

Yes! You'll be shown:

  • CAPTCHA prompts
  • Remaining login attempts
  • Clear messaging if you're locked out

If you're still having trouble logging in, please contact our Support Team.

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