What do I do if the Sortly Mobile App is not working properly?

At Sortly, we continuously strive to enhance your experience by releasing updates for new features and improvements and to address any issues from prior versions. To ensure you're benefiting from the latest enhancements and fixes, we recommend enabling "auto-update" for your apps. However, it's always wise to double-check the current version of the Sortly app in the app store to confirm you're running the latest release on your device.

Troubleshooting App Crashes

If you've updated to the newest version of the app but encounter persistent crashes, follow these steps to swiftly resolve the issue:

1. Verify Data Sync
Head over to [app.sortly.com] to ensure that all your information is accessible from the desktop version. This ensures that any data added from your phone or tablet has successfully synced with our servers and is securely stored in the Sortly cloud.

2. Delete and Reinstall the App
If your data is confirmed to be available on the web version, proceed to delete and reinstall the app. Often, this simple step resolves the majority of issues experienced by users.

 

Accessing Correct App Versions

Ensure you're downloading the correct version of the Sortly app for your device and that your app is up to date:

👉iOS App [Download from the App Store]
👉Android App [Download from Google Play]

Full Data Sync Instructions

If your data isn't accessible on [app.sortly.com}, perform a full sync of your items before taking any further action, including app reinstallation. Refer to the full set of instructions for syncing here. If you encounter difficulties with the sync process or continue experiencing app issues, don't hesitate to reach out to us here. Our team is dedicated to assisting you promptly and effectively.

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