Please note: Customers will not see plan changes in the Sortly app until 30 days ahead of their renewal date. While this article is available in our Help Center for visibility, only customers who have received the link directly via email are impacted by the upcoming changes.

Q: Why is my plan changing?

A: As part of our ongoing commitment to ensure that every customer has the right tools to manage their inventory efficiently, on September 18, 2024, we discontinued all legacy plans, rolled out a new plan called Premium, and adjusted the limits of all other existing plans. 

Q: When does the change take effect?

A: At the time of your next renewal, your subscription will renew at the tier that best matches your current usage. You can confirm your specific renewal date and any other relevant details on your Plan & Billing page while logged in to Sortly.

Q: What if I want to stay on my current plan?

A: The current version of your plan will no longer be available on your renewal date. Please see below for a breakdown of the new and adjusted plans that are available. You can compare this to your current plan price and limits from your Manage Plan page.

Pricing Breakdown by Plan

Note: Legacy plans are being discontinued. At renewal, you will be switched to the existing plan that best suits your usage.

Q: How do I adjust the number of items?

A: Please visit our Help Center for details on how to remove items from your inventory to meet the new thresholds. To view an up-to-date count of your current number of items, please go to your Plan & Billing page. Once you are within the limits for the new plan, you will automatically be adjusted to the plan that matches your usage on your renewal date. Ahead of your renewal, you can confirm your anticipated renewal plan from your Manage Plan page.

Q: How do I adjust the number of users?

A: If you would like to remove users, please visit our Help Center for details. You can confirm your number of seats/users on your Manage Team page. Once you are within the seat/user limits for a new plan, you will automatically be adjusted to the plan that matches your usage on your renewal date. Ahead of your renewal, you can confirm your anticipated renewal plan from your Manage Plan page.

Q: How do I adjust the number of custom fields?

A: If you would like to remove custom fields, please visit our Help Center for detailed instructions. You can review your current number of custom fields on your Settings page. Once the number of custom fields you are using falls within the limits of a different plan, your subscription will automatically adjust to the plan that matches your usage at your next renewal date. Ahead of your renewal, you can confirm your anticipated renewal plan from your Manage Plan page.

Q: Can I talk to someone at Sortly about this?

A: Please contact our Support team here with any questions or concerns. We’ll be more than happy to help you navigate the upcoming changes.