FAQs
Find quick answers to the most common Sortly questions.
FAQ
- How do I change or reset my password?
- Can I delete or restore items and folders?
- How do I add my tax-exemption status to my subscription?
- Why can't I downgrade to the Free plan?
- Can I Print QR Labels Before Adding Items to Sortly?
- What are Sortly IDs (SID)?
- Can an Item Be in Multiple Locations?
- How to Track Consumables by Quantity or Volume
- How do I undo an action in Sortly?
- What kind of scanners can I use with Sortly?
- How to Track Individual Items with Unique QR Codes
- How to Track Consumables in Sortly By Quantity or Item
- Backing Up Your Data
- Sortly Labs Overview
- How do I see the quantity of an item on a specific date?
- How do I find all items that do not have alerts set?
- Which types of third-party barcodes and QR codes does Sortly support?
- How can I get alerts in Sortly—and what can I be notified about?
- Why are my items, folders, or photos not showing in the app?
- Why are my items duplicating?
- Can I create a Bill of Materials (BOM) in Sortly?
- Can I use Single Sign-on (SSO)?
- How do I contact the Sortly support team?
- How do I update my email address?
- What do I do if the Sortly Mobile App is not working properly?
- How do I delete multiple items at once?
- Sortly Security and Compliance Information
- How do I categorize an item as going out to a job or location?
- Threads
- Can I use Sortly in offline mode?
- Can I use Sortly in a different language?
- How do I add and use saved addresses in Sortly?
- How do I set Min Levels on Items?
- What is a Unique Item?